Terms.

Who you are dealing with

Ripeflow LLC(“Ripeflow”, “we”, “us”), a limited liability company headquartered in Manassas, Virginia. “You” means the person or business engaging us or using this website.

How these terms work

A written agreement signed by both sides for a specific job (a proposal, statement of work or engagement letter) controls that job. Where it is silent, or where nothing has been signed, these terms apply. By engaging us, paying an invoice or using a system we build, you accept these terms. Nothing said in a conversation, on a call or on this website changes them unless it is written into a signed agreement.

Quotes, estimates and prices

Starting prices on this website, figures in quotes, timelines and anything said in a conversation are estimates to help you plan. They are not offers that bind us. The final price, scope, timeline and payment terms are the ones in the agreement both sides sign. Prices may change until then.

Paying for it

• The first review is free. A thirty minute conversation about one task or one question. Neither side is committed to anything by it.
• Prices and timelines are estimates until signed. Starting prices on this site, quotes and anything said in a conversation are estimates. The final price, scope, timeline and payment terms are the ones in the agreement both sides sign.
• Payment follows the signed agreement. Work starts once the agreement is signed and any deposit it names is paid. Deposits are not refundable once work has started. Unless the agreement says otherwise, invoices are due within fourteen days.
• Changes to the scope are priced separately. Anything outside the signed scope, including changes you ask for and changes caused by your software or vendors, is quoted and agreed before work on it starts.
• Hardware is its own line. Where a machine is part of the job it is quoted separately. It becomes yours once it is paid for in full, and it is your responsibility once it is delivered.
• Care plans are optional. Monthly, with thirty days notice from either side. Without a care plan, any help after handover is quoted and billed when you ask for it.
• A quote expires after ten days. Costs move. A quote that has expired can be requoted.

If an invoice is overdue we may pause or stop work, and withhold delivery, access and handover until it is paid. Overdue amounts may carry a late charge of 1.5% a month (or the highest rate the law allows, if lower), and you agree to pay our reasonable costs of collecting them. Prices exclude taxes, third party costs and travel unless the agreement says otherwise.

What you own at the end

Once everything for a job is paid in full, you own the machine if a machine was part of it, the configuration made for you, the documents prepared for you and the code written specifically for you. Accounts opened for your project are in your name. Until payment in full, all of it stays ours.

Our tools, frameworks and know-how

Every system is built on Ripeflow's own tools, frameworks, libraries, templates, methods and know-how, some published as open source and some not. Ripeflow keeps full ownership of all of them, including improvements made while working for you, and may keep using them for anyone. Once you have paid in full you get a permanent, non exclusive right to use the parts delivered to you, for your own business only. You may not resell, sublicense, copy for others or offer our unpublished tools as a service, and you may not reverse engineer them. Our open source products remain under their own published licences.

Your data

Your documents, files, recordings and customer records stay yours. We use them only to do the work you engaged us for. We do not sell them and do not use them to train a model for anyone else. Where a system runs on your own hardware, your records stay there and we reach them only with the access you grant.

Confidentiality

Each side keeps the other's confidential information confidential, uses it only for the work and shares it only with people who need it for the work and are bound to the same duty. On your side that covers our pricing, proposals, methods, tools and unpublished software. It does not cover information that is public, that the other side already had or that the law requires to be disclosed.

An AI employee is software

“AI employee” describes what the system does for you. It is software. It is not a person, it is not employed by you or by us, and nothing about it creates an employment, agency, partnership or joint venture between you and Ripeflow. Ripeflow works for you as an independent firm.

Approvals are your decisions

AI employees stop for a person at the steps agreed with you, such as payments, quotes, contracts and filings. You choose who approves. When anyone on your side approves a step, through the approval app, email, by taking over a screen or any other way, that approval is your business's decision and its consequences are yours. The AI prepares the work and shows what it checked. It does not make decisions on your behalf.

AI can be wrong, incomplete or out of date, and it can be confidently wrong. You are responsible for reviewing its work before you rely on it. Ripeflow is not responsible for any decision made or action taken on AI output, whether or not a step was approved, or for steps you asked to remove or to run without approval.

What you are responsible for

• Access you are allowed to give. You confirm that you have the right to let Ripeflow, and the systems we build, use the computers, software, accounts, portals, phone lines and data involved, and that doing so does not break any agreement you have with anyone else. Many websites and software vendors restrict automated use in their own terms; obtaining and keeping that permission is your responsibility.
• Your licences, accounts and costs. The third party software, cloud and AI services, phone lines, internet connections and hardware a system uses are yours to license, pay for and keep in good standing, unless the signed agreement says otherwise.
• Your legal and regulatory duties. The rules that apply to your business stay with your business: professional and producer licensing, tax, employment law, consumer protection, call recording and calling rules, health, financial and personal data rules, and record keeping. We build the controls you ask for. We do not give legal, tax, accounting, insurance or compliance advice, and no system we build certifies that you comply with anything.
• Accurate instructions and data. A system follows the rules, prices, templates and records you give it, and carries any mistakes in them into its work.
• Backups and security on your side. You keep your own backups, keep passwords and devices secure, control who has access, and tell us promptly about any suspected unauthorized access.
• Telling us about changes. If your software, processes, vendors or approval rules change, or something looks wrong, tell us so it can be looked at.

Other companies' services, networks and AI models

Every system relies on things Ripeflow does not control, including internet providers and phone carriers, power, cloud and AI model providers, the websites and portals the work happens in, open source projects and hardware manufacturers. Ripeflow is not responsible for their outages, changes, price rises, errors, security incidents or terms. Our network products, such as Firmament, are designed to keep working when a line fails, but no network and no system is promised to be uninterrupted or error free.

No promise of results

We will do the work with reasonable care and skill. We do not promise any particular result, saving, accuracy, speed, uptime, number of tasks handled or return on your money, and examples, figures and illustrations on this website are not a promise of what your project will achieve.

Warranties

Any warranty, support period or fix period applies only if it is written into the signed agreement, and only for what that agreement says. Otherwise, and to the fullest extent the law allows, the services, software and deliverables are provided as is, and Ripeflow disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, non infringement and that anything will be uninterrupted or error free. Hardware carries only its manufacturer's warranty, and we can help you make a claim on it.

Limits on our liability

To the fullest extent the law allows:

• Ripeflow's total liability for all claims arising from or related to any work, system or these terms is limited to the fees you actually paid Ripeflow for the specific work the claim concerns in the three months before the claim arose.
• Ripeflow is not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for lost profits, revenue, business, goodwill, data or savings, however caused, even if we were told it might happen.
• If something we delivered does not do what the signed agreement says, your only remedy is for us to correct it or, if we cannot, to refund the fees paid for that part.
• Nothing here limits liability for fraud or anything else the law does not allow to be limited.

These limits are part of the price. Without them our prices would be several times higher.

Your promise to cover us

You agree to defend and compensate Ripeflow, its owners, staff and contractors for any claim, loss, penalty or cost (including reasonable legal fees) arising from your data or instructions, the steps you approved, your use of a system we built, your breach of these terms or of any law, or your breach of another company's terms, including the terms of any website or software you asked us to automate.

Time limit for claims

Any claim against Ripeflow must be brought within one year after the event that caused it, or it is waived, to the extent the law allows.

If it is not working out

Either side can end a project by writing to the other. You pay for the work done and the costs committed up to that point, and deposits are not refunded. We may pause or end work at once if an invoice is overdue, if we are asked to do something unlawful or unsafe, or if you break these terms. Sections that by their nature should continue after a project ends, including ownership, confidentiality, payment, liability and your promise to cover us, continue.

Hiring our people

During a project and for twelve months after it, you agree not to hire or engage, directly or indirectly, anyone who worked on your project for Ripeflow, without our written agreement.

Things outside anyone's control

Neither side is responsible for a delay or failure caused by events beyond reasonable control, such as natural disasters, fire, flood, power or internet outages, cyber attacks, illness, strikes, war, government action or a supplier failing. Payment obligations for work already done are not excused.

Using this website

By using this website you agree to these terms. If you do not agree, please do not use the site.

The text, design, recordings, demonstrations and code of this website belong to Ripeflow LLC. Our open source products are published under their own licences, which govern their use; this website itself is not open source.

You may read, link to and share pages from this site. You may not copy, scrape, mirror or reverse engineer the site, its Playground or its demonstrations, offer them or a service built from them to anyone else, or run automated tools against the site other than ordinary search engine indexing. Agents and crawlers should follow our robots.txt.

The AI demonstrations

The demonstrations, the Playground, the readiness check and the voice agent are provided as they are, to show what the technology can do. AI output can be wrong, incomplete or out of date. Nothing a demonstration says is legal, financial, medical, tax or other professional advice, and nothing it says is a quote or a commitment from Ripeflow LLC. Check anything that matters with a qualified person before you act on it.

Please do not try to break, overload or get around their limits, do not use them for anything unlawful, harmful or abusive, and do not enter other people's personal information, passwords or confidential records. We may end a session or block access that breaks these rules.

The models in the Playground are made by their own authors and used under their own licences. The voice agent runs on ElevenLabs. Using them does not make us responsible for those products, and their authors do not endorse us.

Examples and illustrations

The departments, companies, people, documents, figures and timings shown in the demonstrations and on this website are made up to show how a setup works. They are not client results, testimonials or a promise of what a project will achieve.

Names, trademarks and data on this site

Ripeflow, our product names such as Firmament, DeskVNC, GodwinMix and BrowserGlass, and our logos are our names and marks. Other product and company names on this site belong to their owners and are used only to describe what we work with or, where stated, who follows our public work. Their mention does not mean they endorse us.

Other websites

This site links to and loads files from other services. We do not control them and are not responsible for their content, availability or how they handle your information. Their own terms and policies apply.

No warranty for the website

The website and everything on it are provided as is and as available. To the extent the law allows, we make no promise that the site will be uninterrupted, error free or free of harmful components, or that its content is complete or current, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non infringement.

Limits on liability for the website

To the extent the law allows, Ripeflow LLC is not liable for any indirect, incidental, special or consequential loss, or for lost profits, data or business, arising from your use of the website or its demonstrations. Our total liability for any claim about the website is limited to one hundred US dollars. If you misuse the website or break these terms and someone makes a claim against us because of it, you agree to cover our reasonable costs of dealing with that claim.

Copyright concerns

If you believe something on this site uses your work without permission, write to godwin@ripeflow.com with a link to the material and a short explanation, and we will look at it.

Changes to these terms

We may update these terms at any time. The date at the top shows the latest version, and it applies from that date. A change does not alter a signed agreement; that changes only when both sides sign the change.

Disputes and governing law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules. Before starting any legal claim, both sides agree to spend thirty days trying to resolve the dispute in good faith, starting with a call. After that, any claim must be brought only in the state courts of Prince William County, Virginia, or the federal courts for the Eastern District of Virginia, and both sides accept those courts. To the extent the law allows, each side waives any right to a jury trial, and claims may be brought only individually, not as part of a class or representative action.

The usual legal points

If a court finds part of these terms unenforceable, it is limited to the minimum extent needed and the rest still applies. Not enforcing a term straight away does not mean we give it up. You may not transfer your rights or duties without our written agreement; we may transfer ours, including as part of a sale or reorganization of our business, and we may use contractors. Notices may be given by email to the addresses each side uses for the work. Electronic signatures and emailed acceptance count as signed. These terms, our privacy policy at /privacy and any signed agreement are the whole agreement between us about their subject, and replace anything said or written before.

Questions

Write to godwin@ripeflow.com or call +1 571 762 1082.